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Orders are ready within 2 - 4 weeks. Completion time may vary during holidays and peak seasons. We will contact you if your estimated order completion time exceeds the agreed upon amount of time.We will contact you when your order is ready.

A "rush" order fee of $10 may be added to any order requested within 13 days of order date up to a $100 total. Orders totaling over $100 will be charged a rush order fee of $20.

If items are out of stock or unavailable, we will contact you immediately. You may choose to wait, change product choices or cancel your order with no penalty.

We accept Visa, Mastercard, Discover, Check & Cash. Items may not be picked up until payment is processed. Items will not be shipped until payment is processed.

Personalized items are non-returnable, unless it was an error on the part of Sam & Lucy or the product is deemed defective. Sam & Lucy is committed to customer satisfaction.
Any errors must be reported with 10 days of product receipt. Please carefully review your order before completion. We are not responsible for incorrectly submitted orders.
We accept initials in the following order - first name initial, middle name initial, last name initial. We will order letters appropriately for the monogram style chosen.

We are not responsible for any damages or loss that may occur during shipping. We will provide tracking information if requested.

To cancel or change an order call or email us. We will make every effort to accommodate your requests, but cannot always guarantee we can cancel or change your order once it has gone into production.